We are building a strong tradition of providing outstanding wines, quality products and excellent customer service. Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site.
Information You Provide Us
In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.
We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment.
When you make a purchase your credit card will be processed by Red Sled wines. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses.
When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout. We do not share or sell this information.
We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we’re sending you the type of email updates and newsletters you want to receive. We do not share or sell email addresses.
Information We Don’t Collect
When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.
How We Use Email
After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information if applicable.
We send our Newsletter, our email update on sales, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
Links To Other Sites
Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Information We Do Not Share With Others
We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.
For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization.
How To Remove Your Name From Our Mailing List
Please email us at firstname.lastname@example.org
Updates To Our Information Practices
We’re always looking for ways to improve our site’s features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies with regard to releasing information to third parties without first notifying all customers and providing them with the opportunity to “opt-in” for correspondence from other companies.
Returns & Cancellations
Red Sled guarantees the quality of all our products. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order:
Please contact us as soon as possible by email at email@example.com
Clearly explain your dissatisfaction with the product. Please note, our products are guaranteed against damage in transit or if there is an out-of-the-ordinary flaw with the product, but not based on personal taste. If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.